REO

United Kingdom

London
Crewe

REO is a leading, specialist agency that helps brands to optimise every touchpoint on their customer journeys. We do this through user experience research & design, conversion rate optimisation programmes and bespoke customer experience strategies. Our highly experienced UX team employs a full range of specialist tools and approaches; covers all device-types; and works across the broadest spectrum of business sectors. We have our own UX testing facilities in Central London; plus, as the sister agency of leading AI-driven marketing automation platform, REO, we also have the knowledge and expertise to enhance customer experience at any stage in the optimisation lifecycle.


Services offered

Qualitative Research
  • Usability testing (lab, field, remote, fast sprint testing)
  • Eye tracking
  • GSR (Galvanic Skin Response)
  • Facial Expression Analysis
  • Ethnography
  • Contextual inquiries
  • Diary studies
  • Journey mapping
  • Moderated forums and focus groups
  • User needs research
Quantitative Research
  • Online surveys
  • Segmentation, personas
  • Utility analysis
  • Card sorting, tree testing
  • Structure tests
Other
  • User centred design
  • A/B/n testing

Company Facts

Founded Founded: 2000
Employees 30 Employees
User Researchers 6 User Researchers

Location

London

China Works, 100
Black Prince Rd Lambeth,
London SE1 7SJ, UK

Crewe

Oak House, Crewe Hall Farm
Crewe, Cheshire, CW1 5UE, UK

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